Privacy Policy
Last updated: 3/Dec/2025
Nozomi Naturopath ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
Personal details (name, email address, phone number)
Health information provided during consultations, forms, or bookings
Payment details (processed securely via third-party platforms such as Simple Clinic or Square)
Website usage data (cookies, analytics data, IP address)
We collect this information when you:
Make a booking
Complete an intake or consent form
Contact us via the website or email
Browse our website
2. How We Use Your Information
We use your information to:
Provide naturopathic consultations and related services
Manage bookings, payments, and reminders
Contact you with updates or administrative information
Maintain accurate health records as required by professional standards
Improve website performance and user experience
We do not use your information for marketing without your explicit consent.
3. Legal Basis for Collecting Health Information
Because we provide naturopathic healthcare services, we may need to collect sensitive health information. This is done only with your informed consent, and data is handled in accordance with Australian privacy law (Privacy Act 1988) and professional obligations.
4. How Your Information Is Stored and Protected
We store your information securely using approved practice-management systems, including Simple Clinic and secure cloud services.
We take reasonable steps to protect your information from:
Loss
Misuse
Unauthorised access
Modification
Disclosure
Only authorised personnel may access your records.
5. Third-Party Services
We may share necessary information with trusted service providers such as:
Simple Clinic (booking system & health records)
Payment processors (e.g., Square)
Website analytics tools
These providers have their own privacy policies and comply with relevant data-protection laws.
We do not sell, trade, or rent your personal information.
6. Your Rights
You have the right to:
Access your personal information
Request corrections to your records
Withdraw consent (where applicable)
Ask how your information is used or stored
To submit a request, contact us at: [Insert email].
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand traffic and improve user experience.
You can disable cookies in your browser settings, but some features may not function properly.
8. How Long We Keep Your Information
Health records are kept for the minimum mandatory period set by Australian law and professional guidelines (often 7 years, or longer for minors).
Other information is retained only as long as necessary for the purposes stated above.
9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
10. Updates to This Policy
We may update this Privacy Policy occasionally. Changes will be published on this page with an updated revision date.
11. Contact Us
For any questions about this Privacy Policy or your personal information, please contact:
Nozomi Naturopath
Email: info@nozomi-naturopath.com
Location: Maroubra, NSW, Australia